Today we are introducing a new add-on package for OTRS – a Kanban board created by our team.
For many years, the Kanban board has been a convenient and effective tool in project management, especially for projects related to software development. Thanks to their positive experiences, many companies decide to use a similar solution for handling requests in help desk departments.
Our new add-on allows you to use the advantages of the Kanban board within the OTRS system, including such features as:
- A clear view of ticket statuses in several columns
- The ability to change the status of a ticket by drag & drop
- Quick editing access to basic request attributes, such as owner or priority
Watch a short video to see the capabilities of the add-on.
« Back to News