OTRS is a Help Desk software package designed to process support tickets in companies or other organizations.

A tested and well-polished solution

  • OTRS software has been on the market since 2001
  • Its popularity is confirmed by 150 thousand installations worldwide (as of 2014)
  • Used by global corporations, such as Lufthansa, IBM and Philips

Reduced deployment costs

  • Developed as open source software, OTRS is distributed without licence fees
  • It is compatible with free operating systems (such as Linux or FreeBSD) and databases (including MySQL and PostgreSQL)

Accessibility and ease of use

  • All functions of the OTRS system are available through a web browser
  • Features an interface for system administrators, ticket-processing agents and end-users
  • The system’s features are accessible from mobile devices as well

Scalability and high flexibility

  • OTRS works well both in small companies and large enterprises processing hundreds of thousands of tickets every day
  • Easy automation of many ticket activities
  • Advanced system configuration mechanisms (nearly 1500 configuration parameters) allow the system to be adapted to the specific needs of the organisation
  • Can be integrated with other applications currently in use, including LDAP directory services (such as Active Directory or OpenLDAP)
  • A wide range of add-ons to expand the system’s features

Please enter your contact details below. Our consultant will contact you to schedule a presentation of OTRS system.

If you wish to schedule a presentation on a specific day, please indicate it in the last field.

The contact information that you provide will not be used for any purpose other than to contact you about the OTRS presentation request.

A dedicated OTRS demo server will be created for you – please enter an e-mail address to receive a message containing the server access details and instructions of use.

The e-mail address that you provide will not be used for any purpose other than to send you information about the OTRS demo server.