OTRS Platform Implementation

What is OTRS Platform

OTRS Platform is the official, commercially licensed service desk platform developed and maintained by OTRS AG (part of the EasyVista group). It delivers quick‑to‑deploy service desk management capabilities with a modern user experience, powerful AI services, workflow automation, and enhanced security.

OTRS Platform is ideal for growing businesses that require structured service management, clear legal terms, and compliance readiness.

At Centuran, we implement the OTRS Platform, helping organizations choose the solution that best fits their size and service management needs.

Through our partnership with OTRS AG, we provide access to the latest licensed OTRS Platform capabilities, while continuing to support and maintain ((OTRS)) Community Edition systems for customers who value an open‑source approach.

Platinum OTRS Partner Services

As an official, certified OTRS AG Platinum Partner in Central and Eastern Europe, Centuran provides:

OTRS Platform licenses – for SaaS and On‑Premise deployments.
Migration support – enabling smooth transitions from ((OTRS)) Community Edition to unlock access to the latest innovations while preserving historical data.
Service Management consulting and solution design – designing workflows aligned with your ITSM/ESM strategy.
System integrations – connecting OTRS with ERP, CRM, monitoring, and other enterprise applications.
Regional support for SaaS and On‑Premise – tailored to your deployment model.
AI services, automation, and workflow optimization – smart ticket handling that learns from your data and improves process efficiency.

This ensures organizations get a fully authorized partner delivering licensed unified service desk solutions with local support.

Service Management Implementations with OTRS Platform

Centuran delivers end‑to‑end enterprise service management (ESM) solutions on OTRS Platform, designed for growing organizations of all sizes.

Key capabilities include:

AI services – smart ticket classification, automated service description creation, AI‑powered ticket summarization, and more to streamline workflows and improve agent efficiency.
Modern, intuitive interface – easy‑to‑use dashboards and organized workspaces for agents and managers.
Enhanced security – enterprise‑grade safeguards ensuring reliability and compliance at scale.

Feature Highlight: OTRS & EasyVista – IT Service Toolset

To further enhance enterprise IT service management, Centuran leverages the OTRS & EasyVista ecosystem, providing a fully integrated workflow that combines:

EV Observe – comprehensive IT monitoring with real‑time insights into system health.
EV Reach – integrated remote support for faster intervention and system maintenance.
OTRS Platform – centralized service management workflows with AI-powered capabilities.

See the full feature overview, then contact Centuran to discuss how we can implement it for your organization.

Why Centuran as an OTRS Platform Partner

We bring expertise and proven methods to help organizations succeed with OTRS Platform:

Technology‑focused, consulting‑driven partner – over 11 years of experience delivering ((OTRS)) Community Edition platforms for organizations such as Enel‑Med, ManpowerGroup, Bauer Media Group, and UK2 (a THG company).
Structured ITSM and ESM implementations – delivering standardized, scalable, and governance‑aligned processes.
AI‑driven enhancements and workflow automation – boosting efficiency, reducing manual effort, and optimizing service operations.
Officially authorized OTRS Platform Platinum Partner across Central and Eastern Europe – covering Poland, Ukraine, Austria, Switzerland, Czechia, and Slovakia.

Contact Centuran for OTRS Platform

Whether planning enterprise deployments, evaluating licensing options, or improving service management, Centuran offers advisory consultations.

Discover how OTRS Platform can streamline and optimize your service management.

Schedule a Free Consultation