Selected Clients

Wybrani klienci
Wybrani klienci
Wybrani klienci
Wybrani klienci


We implement OTRS in Help Desk, IT, HR, Accounting and other departments from start to finish.
A ticket system for companies of all sizes – from small businesses to the enterprise sector. Get updates, integrations, business process modeling, ongoing support, and OTRS training.

Help Desk System

Automate customer service, as well as IT, HR, accounting and other processes. Use ready‑made, configurable processes in the OTRS ticket system. Ensure that you always have a complete overview of requests and reports. On any device with Internet access.

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Help Desk System

CTI. Phone integration

Transfer telephone customer service to OTRS. Feel the difference in request processing thanks to functions, such as automatic caller recognition, Interactive Voice Response (IVR) and call logging.

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CTI. Phone integration

ITSM. IT Service Management

Get a complete Service Desk IT system with OTRS::ITSM. Make use of predefined ITIL standard‑compliant processes. Take advantage of functions such as hardware and software database (CMDB), change management, event management, and monitoring.

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ITSM. IT Service Management

Custom features

Do you happen to have non-standard requirements? Our programmers will create and embed new functions in your OTRS, e.g. automatic allocation of requests to agents, importing data from other systems, or integration with mobile applications and geolocation.

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Custom features

OTRS training

Learn to get the most of OTRS so that your business can become even more efficient. Learn advanced system configuration and automation skills to implement new business processes on your own and save your team valuable time. We provide training for your employees on‑site or online.

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OTRS training


Are you planning to implement OTRS? We will help you collect requirements, develop business processes, and select the right technical solutions.
Are you already using OTRS? We will take care of maintenance and updates to make the system perform in line with your business goals.

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Our Skills

We boast 6 years of practical experience with OTRS and business processes, programming in both Perl and JavaScript, as well as Internet technology proficiency and training competences.

By choosing us, you can be certain that we will bring everything you expect of a professional OTRS partner to the table. We are standing by to become your partner anytime.

OTRS. Ticket System Customisation
Business Process Development
End-user Training
ITIL. Best practices for IT Service Management

Why Choose Us?

Your Polish OTRS implementation partner. 15 years of experience in the IT industry.
Our dedicated team of developers – experts in OTRS and business processes – are ready to assist you.

A mind focused on business

We will develop business processes at your company and make sure they are reflected in the OTRS system. We will increase the cost-effectiveness of your Help Desk, IT Service Desk, HR and Accounting departments.

We utilize a holistic approach

We will integrate any software with your OTRS, including CRM, warehouse and monitoring software, as well as e-mail servers, telephone exchanges and social media. We will handle long-term system and server maintenance as well.

We employ an individual approach

We will build tailored OTRS extensions, including ones for surveys, custom processes and performance reports. We will adapt the system even to the most unique needs of your business.

Our team of programmers is ready to help you

Our developers have extensive experience in OTRS, Perl and JavaScript and are super-sensitive to both data security issues and abiding by ITIL best practices. They will take care of all your software needs – regardless of how complex they are.

Key Team Members

Business consultants, Perl programmers, OTRS instructors
Meet the team that has been implementing Help Desk systems in both Polish and foreign companies for 6 years.

Team of OTRS Experts - Centuran Consulting - Michał Wojciechowski
Michał WojciechowskiChief Executive Officer, Chief Technology Officer

Software architect and strategist. Expert in corporate IT solutions. Programmer with experience working on 200 projects.

Team of OTRS Experts - Centuran Consulting - Jakub Opara
Jakub OparaChief Financial Officer

Analytics and complex integration expert. Programmer specializing in business process modeling and implementation. OTRS instructor.

Team of OTRS Experts - Centuran Consulting - Sebastian Stasiak
Sebastian StasiakSales Director

Client Advisor, IT solution consultant. Expert in business process modeling and analytics. OTRS instructor.

Adam Parysz
Adam ParyszIT Director at Wydawnictwo Bauer Sp. z o.o.

“Wydawnictwo Bauer is a part of Bauer Media Group – Europe's largest magazine publisher. Centuran Consulting helped us automate our cost allocation process using OTRS, which required integrating data with an ERP system. The Centuran team correctly identified our needs and recommended us the right solutions. We have also received detailed documentation from the audit.“

Aleksandra Pietruczuk
Aleksandra PietruczukTransaction Process Director at Impel Business Solutions

“As BPO pioneers, we believe in outsourcing specialized tasks to external experts. Centuran proved to be an excellent choice in this role. They helped us replace group e‑mail inboxes with a convenient ticketing system, enabling us to handle 2500+ e‑mails a day. They were also able to help us customize the new system by adding several new features, including thousands of message filters.”

Andy Manning
Andy ManningBrand Director at UK2 (a THG company)

“We found their services to be very effective and they conducted themselves in accordance with best practices and maintained excellent communication throughout the project.”

Tomasz Ćwikliński
Tomasz ĆwiklińskiIT Manager at ManpowerGroup

“An important aspect of the cooperation was very high flexibility, openness and understanding of our needs. We definitely recommend Centuran Consulting as a reliable technological partner.”

Free Consultation. No Strings Attached.

Whether you need to implement a Help Desk system, update your OTRS, organize your business processes or automate your support department – look no further. Tell us what your business needs are today.

Ask Us Anything

Contact us today! We will advise you, provide a demo version of the OTRS system, as well as present custom system functions – online or on‑site.

+44 203 769 7300
Górczewska 156/32, Warsaw, Poland