Why is this important?
42% of companies managed to reduce their daily operating costs thanks to ITSM (Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017, Forbes Insights).
ITSM will bring order to your IT processes and increase your company’s cost-effectiveness.
Compliance with ITIL best practices
Our approach to IT service management is fully in-line with ITIL best practices. Information Technology Infrastructure Library is a global standard in providing IT services, adopted by organizations such as NASA, Microsoft and Sony (source: AXELOS).
1. CMDB. Hardware and software database
Manage IT resources more effectively thanks to CMDB (Configuration Management Database) – a complete hardware and software database that is updated automatically. Increase control over your IT infrastructure with up-to-date information on all connections and dependencies.
2. Device and service monitoring
Prevent downtime. Monitoring tools detect disturbances in the functioning of IT infrastructure and protects it from malfunctioning. They automatically create tickets in the ticket system and send notifications via e-mail or SMS to the technical support staff on duty.
3. Change management
Maintain control over changes. With ITSM, any changes to your IT infrastructure (e.g. network expansion or equipment replacement) are carried out systematically – in accordance with ready-made procedures and with the participation of designated persons. Each change is automatically recorded in the Service Desk system and CMDB database.