The ((OTRS)) Community Edition Help Desk software is no longer supported by its original developer. What impact could this have on your business? There’s nothing you should worry about. You don’t have to migrate to the paid version of the application. We will be providing continued support and implementing new features for the freely available open‑source ((OTRS)) Community Edition. We have you covered.
Who should look after the security of OTRS instances and other open‑source applications? What are the possible consequences of a security breach? What are recommended countermeasures to protect against them? Wojciech Siewierski—a cybersecurity expert, Senior Perl Developer and IT administrator at Centuran Consulting—will discuss all of these topics.
Our email-related habits do not make our work easier. Common bad practices include overusing the CC: field, excessive use of folders to organize messages and instantly checking every new notification. Using counterproductive solutions is costly as it consumes time you could spend on more important tasks and breeds frustration.
Here is how you can avoid drowning in the emails flooding your team’s inbox.