We are excited to announce the first release of our version of ((OTRS)) Community Edition, based on the last official version published before the project was discontinued by its creator.
The ((OTRS)) Community Edition Help Desk software is no longer supported by its original developer. What impact could this have on your business? There’s nothing you should worry about. You don’t have to migrate to the paid version of the application. We will be providing continued support and implementing new features for the freely available open‑source ((OTRS)) Community Edition. We have you covered.
Who should look after the security of OTRS instances and other open‑source applications? What are the possible consequences of a security breach? What are recommended countermeasures to protect against them? Wojciech Siewierski—a cybersecurity expert, Senior Perl Developer and IT administrator at Centuran Consulting—will discuss all of these topics.