Do you happen to have non-standard requirements? Our programmers will create and embed new functions in your OTRS, e.g. automatic allocation of tickets to agents, importing data from other systems, or integration with mobile applications and geolocation.
Learn to get the most of OTRS so that your business can become even more efficient. Learn advanced system configuration and automation skills to implement new business processes on your own and save your team valuable time. We provide training for administrators, agents handling tickets as well as end-users (e.g. non-technical employees). On-site or online.
Are you planning to implement OTRS? We will help you collect requirements, develop business processes, and select the right technical solutions. Are you already using OTRS? We will take care of maintenance and updates to make the system perform in line with your business goals.