Automate customer service, as well as IT, HR, accounting and other processes. Use ready-made, configurable processes in the ((OTRS)) Community Edition ticket system. Ensure that you always have a complete overview of tickets and reports. On any device with Internet access.
Do you happen to have non-standard requirements? Our programmers will create and embed new functions in your ((OTRS)) Community Edition, e.g. automatic allocation of tickets to agents, importing data from other systems, or integration with mobile applications and geolocation.
((OTRS)) Community Edition training
Learn to get the most of ((OTRS)) Community Edition so that your business can become even more efficient. Learn advanced system configuration and automation skills to implement new business processes on your own and save your team valuable time. We provide training for administrators, agents handling tickets as well as end-users (e.g. non-technical employees). On-site or online.
Are you planning to implement ((OTRS)) Community Edition? We will help you collect requirements, develop business processes, and select the right technical solutions. Are you already using ((OTRS)) Community Edition? We will take care of maintenance and updates to make the system perform in line with your business goals.