We offer a wide range of services related to the implementation and maintenance of OTRS.
We implement OTRS systems in companies and organisations of different sizes in a comprehensive manner.
- We analyse requirements to select the solution that fits best and to appropriately plan the course of the implementation process
- We prepare the deployment environment, and install and configure OTRS
- We carry out data migration from other trouble ticket systems
- We integrate OTRS with other solutions used in an enterprise (e.g. LDAP directory services or Active Directory)
- We carry out tests to verify the correct operation of the system, its efficiency, and security
- We provide training for users and administrators of the newly implemented system
We tailor OTRS to the specific needs of a company and its internal business processes.
- We extend the capabilities of OTRS through the use of additional modules, providing features not present in the basic system
- We adapt the user interface to make it easier and more efficient for the users
- We modify the internal mechanisms of the system to achieve higher consistency with the processes used in the organisation
- We develop custom software which enables advanced integration with other IT systems
We organise training for OTRS users as part of the system implementation process in an organisation, and also as a separate course.
We offer training for different groups of users depending on their use of the system:
- End users
We provide training materials and install the system in a test environment for use during the course. We have our own training room in our offices in Łódź.
Other consulting services
- We provide advice and assistance in the implementation and management of OTRS systems
- We perform updates and configuration changes in existing installations of OTRS
- We carry out audits and tests of existing installations to assess their configuration, performance, and security
- We organise presentations showcasing the features and capabilities of OTRS