Services

We offer a wide range of services related to the implementation and maintenance of OTRS.

Implementation of OTRS

We implement OTRS systems in companies and organisations of different sizes in a comprehensive manner.

  • We analyse requirements to select the solution that fits best and to appropriately plan the course of the implementation process
  • We prepare the deployment environment, and install and configure OTRS
  • We carry out data migration from other trouble ticket systems
  • We integrate OTRS with other solutions used in an enterprise (e.g. LDAP directory services or Active Directory)
  • We carry out tests to verify the correct operation of the system, its efficiency, and security
  • We provide training for users and administrators of the newly implemented system

Customisation of OTRS

We tailor OTRS to the specific needs of a company and its internal business processes.

  • We extend the capabilities of OTRS through the use of additional modules, providing features not present in the basic system
  • We adapt the user interface to make it easier and more efficient for the users
  • We modify the internal mechanisms of the system to achieve higher consistency with the processes used in the organisation
  • We develop custom software which enables advanced integration with other IT systems

Training

We organise training for OTRS users as part of the system implementation process in an organisation, and also as a separate course.

We offer training for different groups of users depending on their use of the system:

  • End users
  • Agents
  • Administrators

We provide training materials and install the system in a test environment for use during the course. We have our own training room in our offices in Łódź.

Other consulting services

  • We provide advice and assistance in the implementation and management of OTRS systems
  • We perform updates and configuration changes in existing installations of OTRS
  • We carry out audits and tests of existing installations to assess their configuration, performance, and security
  • We organise presentations showcasing the features and capabilities of OTRS