ITSM and ITIL Expert with over 10 years of experience in optimizing and automating business processes within the IT and Telco industries.
He gained his experience in corporate environments, working for organizations such as Netia and LINK Mobility, where he delivered projects for international clients including Google, PayPal, and DHL. He coordinated teams, managed IT services, and was responsible for modeling, optimizing, and automating key business processes. In his daily work, he combines analytical, managerial, and technical expertise, supported by certifications such as ITIL®4 Foundation, Major Incident Management (MIM®), and AWS Certified Cloud Practitioner.
At Centuran Consulting, he analyzes business needs and leads implementation projects of the ((OTRS)) Community Edition. By combining analytical and technical skills, he provides strategic guidance in the area of IT Service Management, ensuring that technology truly supports the business objectives of Centuran Clients.