Expert in data migration and ((OTRS) CE integration with other ticket management systems, ERP, and Business Intelligence systems. Creator of custom add‑ons.
Previously employed at OPGK Rzeszów S.A. Experienced in creating dedicated Help Desk and e‑learning solutions. A creator of add‑ons for the ((OTRS)) Community Edition and Moodle systems, coded in Perl, PHP, and JavaScript. Maintained and administered numerous ((OTRS)) CE production instances. Integrated the system with such software as Redmine, Jira, SAP, WordPress, and Asterisk. Graduated from the Rzeszów University of Technology with a degree of Master of Science in Engineering in IT.
At Centuran Consulting, he conducts implementations of the open‑source ((OTRS)) Community Edition and builds custom add‑ons for the system. He supports the processes of business analytics, planning of cost‑optimized solutions, and creation of technical specifications. He automates repeatable operations and trains future ((OTRS)) CE users.